Welcome Center Opener Needed- Pittsfield Branch

Pittsfield, MA

Berkshire Family YMCA is looking to fill roles at our branch welcome centers. We're looking for friendly, personable individuals to act as the face of the YMCA to our members, families, and staff. Are you the next face of the YMCA??? 

Opening hours needed immediately - Monday thru Friday 5:45 AM until 9:00

Part-time hours are immediately available, but full-time opportunities are on the horizon. 

*Some basic computing skills is a must!* 

Essential Functions 

  • Present a professional image to all employees, members, and the general public. Wear lanyards with a nametag, and adhere to dress standards at all times. 

  • Greet members, potential members, and staff in a courteous, professional, and friendly manner, striving for excellence. 

  • Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Make sure no member is left unattended. 

  • Respond to members' needs. Contact appropriate personnel when necessary. 

  • Direct complaints in a courteous manner. 

  • Follow proper procedures for group memberships, nationwide membership, and guests who come in to use the facility by properly checking them in at the Welcome Center desk. 

  • Answer phones in a friendly and courteous manner, transferring and forwarding calls as needed 

  • Maintain the security, cleanliness, and order of the Welcome Center desk at all times. 

  • Maintain organization of information, digital, and print. 

  • Promote membership and program enrollment, volunteer opportunities, and Financial Assistance. 

  • Creation of branded materials for the organization, including print, social media, email and website content for marketing, development, and fundraising. 

  • Maintain sufficient verbal, written, and digital communication with team members and supervising staff. 

  • Other duties as assigned by supervisor. 

Qualifications 

  • Must be at least 18 years old 

  • Six months or more of related experience preferred 

  • Must be able to read 

  • CPR/AED and First Aid certificate preferred